Returns Policy

We want you to be completely satisfied with your purchase. This policy explains your rights under the Consumer Rights Act 2015 and the 14-day statutory cooling-off period for distance sales.

Your Right to Cancel (Change of Mind)

You have the statutory right to cancel your order and return the goods for any reason within 14 days of receiving them (the day after delivery counts as day 1). Once you notify us, you then have a further 14 days to return the items.

We also voluntarily extend this to 30 days from delivery for most standard stock items as a goodwill gesture, provided the goods are unused and in their original condition.

Faulty, Damaged, or Misdescribed Items

If an item is faulty, damaged on arrival, or not as described, you are entitled to a full refund, repair, or replacement under the Consumer Rights Act 2015.

• Contact us within 30 days for a quick resolution.
• We will arrange collection at our expense and issue a full refund (including original delivery costs) or replacement as you prefer.

How to Return an Item

1. Contact our customer service team at service@sicscientific.co.uk with your order number and reason for return.
2. We will provide a returns authorisation number and the return address (our UK warehouse).
3. Pack the item securely in its original packaging with all accessories, manuals, and calibration certificates (if applicable).
4. Send the item back using a tracked service (we recommend the same carrier we used).

Return shipping costs

• Change-of-mind returns: You pay the return postage.
• Faulty/misdescribed items: We pay the return postage (we will provide a prepaid label or reimburse reasonable costs).

Refunds

• We will process your refund within 14 days of receiving the returned goods (or proof of return).
• Refunds are issued to the original payment method.
• Original delivery charges are refunded only for faulty items or if the entire order is returned.
• We reserve the right to deduct a restocking fee (maximum 10%) if goods are returned in a saleable condition but not in their original sealed packaging.

Non-Returnable Items (Exceptions)

The following items cannot be returned under the change-of-mind policy (in line with the Consumer Contracts Regulations 2013):

• Custom-made or bespoke instruments built to your specifications.
• Items that have been used, calibrated, installed, or had seals broken (where the seal is marked “non-returnable once opened”).
• Hazardous or regulated scientific materials (e.g., certain chemicals or radioactive sources).
• Software, calibration certificates, or consumables once opened.

Faulty items in these categories will still be handled under the Consumer Rights Act.

Inspection

All returns are inspected by our technical team. If an item is found to have been used or damaged beyond reasonable wear, we may offer a partial refund or refuse the return.

Contact Us

For any questions about shipping or returns, please email service@sicscientific.co.uk or call 033 022 32554. Our team is available Monday–Friday, 8 am–4 pm GMT.