Shipping Policy

We are committed to delivering your scientific instruments and laboratory equipment safely, promptly, and transparently. This policy applies to all orders placed through our website. All delivery information is displayed clearly at checkout in compliance with the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and the Consumer Rights Act 2015.

Processing Time

Orders which are in stock are normally processed and dispatched within 1–2 business days of receipt of payment (excluding weekends and UK bank holidays). During peak periods or for made-to-order/custom instruments, we will notify you of any delay.

Delivery Options & Times (UK)

• Standard UK Mainland delivery (via tracked courier): 3–5 business days from dispatch.

International Shipping

We do not typically ship outside the UK. However, we may be able to work with you to help ship goods internationally on occasion, but we do not by default offer international shipping.

Shipping Costs

Shipping costs are calculated automatically at checkout based on weight, dimensions, destination, and chosen service. Costs are shown before you confirm your order. We use fully tracked, insured services with reputable carriers (e.g., DPD, FedEx, or Royal Mail).

Delayed or Lost Shipments

If your order has not arrived within 7 business days of the estimated delivery date (UK) or 21 days (international), please contact us immediately. We will investigate with the carrier and arrange a replacement or full refund at our discretion.

Damaged or Incomplete Deliveries

Please inspect your delivery immediately. If the packaging or items are damaged on arrival, photograph the damage and contact us within 48 hours with your order number and photos. We will arrange collection and replacement or refund.

Important Note: Delivery times are estimates only and subject to carrier performance. We are not responsible for delays caused by customs, strikes, or events beyond our reasonable control.