Maintenance & Repair

Machines maintained in accordance with manufacturer recommendations are less prone to breakdown and more likely to have an extended working life, helping to maximise the return on investment. The more machines that are included in a maintenance agreement plan, the better pricing we would be able to offer.

Service guarantees with SiC:
● All our Engineers have been OEM trained
● Only genuine OEM parts are used
● Safe Contractor approved and DBS certificated qualified engineers

If you take out a maintenance agreement with SiC, we will provide significantly lower pricing for call out repairs.

Following an initial enquiry, whether via email, phone call or website enquiry, we aim to react extremely quickly. Our first step would be to have one of our experienced Engineers call you to better understand the problem and hopefully fix the problem over the phone. In our experience, we can typically resolve problems approximately 25% of the time over the phone.

If an Engineer visit is required, the experienced Engineers phone call will help us determine the time and parts required for the call out. We would then send an Estimate, including the call out fee, labour expected and Parts provision.

As a company, we are proud of our over 97% fix rate on first time call outs.

With an SiC Maintenance Agreement, you would receive significantly lower pricing for call out fees and labour rates for any call outs required during the term of the agreement.

We ensure your new (or relocated) machine is installed and set up to OEM specification. We also would make sure that the machine programmes are suited to the needs of the end user.

As every customer’s machine location, surrounding infrastructure and space availability is totally unique, we try to make sure we work very closely with you leading up to the machine’s installation, in order to maximise the likelihood of a successful installation.

If a WEEE collection of an old machine is needed, we can arrange for this to occur at the same time as the delivery of the new machine, which would be free of charge.

We also offer validation services like IQ/OQ, functional validation and HTM 01-05 Validation if required.