Call Outs / Repairs

Following an initial enquiry, whether via email, phone call or website enquiry, we aim to react extremely quickly. Our first step would be to have one of our experienced Engineers call you to better understand the problem and hopefully fix the problem over the phone. In our experience, we can typically resolve problems approximately 25% of the time over the phone.

If a visit is required, our experienced engineers phone call will help us to determine labour and associated parts. We would then provide an estimate to include the call out fee, labour and provision for replacement parts.

As a company, we are proud of our over 97% fix rate on first time call outs.

With an SiC Maintenance Agreement, you would receive significantly lower pricing for call out fees and labour rates for any call outs required during the term of the agreement.